Shipping policy

1. General Information

We aim to provide a smooth and efficient shipping experience for all our customers. Please note the following key details regarding our shipping policy:

• Dispatch Time: Orders are typically processed and dispatched within 1-3 business days (excluding weekends and public holidays).

• Location: We are based in the European Union, and all orders are shipped from our location.

• Shipping Carriers: We work with reliable shipping partners to ensure your package arrives safely.


2. Shipping Destinations

We currently ship to the following destinations:

• Within the EU: Standard shipping is available to all countries within the European Union.

• International Shipping: At this time, we only offer shipping to the USA & UK.


3. Shipping Costs

Shipping costs will be calculated at checkout based on the destination and chosen shipping method.

Standard Shipping

  • Austria: Free
  • Germany: 6.90€
  • Italy: 16.90€
  • UK: 20.00€
  • US: 65.00€

Please note that delivery prices are strongly varying due to the small size of this business. Prices are estimates and may change anytime.


4. Estimated Delivery Times

• Shipping (EU): Delivery typically takes 1-7 business days after dispatch.

• Shipping (Worldwide): Delivery typically takes at least 7 business days after dispatch.

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, holidays, weather conditions).


5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.


6. Lost or Delayed Packages

If your package is delayed or lost, please contact our customer service team at [your email or contact form link]. While we are not responsible for delays caused by shipping carriers, we will do our best to assist you.


7. Returns and Refunds

We offer a 14-day refund policy for all eligible items. To qualify for a return:

• Items must be unworn, unwashed, and in their original condition with tags attached.

• Return requests must be submitted within 14 days of receiving your order.


For full details on our return and refund policy.


8. Customs and Duties

For EU-based customers, all taxes and duties are included in your order price. If you are ordering from outside the EU, additional customs charges may apply, depending on your local regulations (adjust as per your offering).


9. Contact Us

If you have any questions about our shipping policy, feel free to reach out to us at:

Email: business.mkdesign@gmail.com